Accor hotels group

251 views
Front Office Receptionist and Guest Relations Agent at Rixos Premium

Job Overview

Rixos premium front desk receptionist and guest relations agent, well paying jobs dubaiAt Rixos Premium Dubai JBR, we believe in empowering our employees to play instrumental roles in our business, and we commit to providing all the support needed for professional growth and development so you can always achieve your best.

Rixos Premium Dubai JBR is seeking talented and experienced, energetic and fun loving professionals to join our team. Please explore our exciting career opportunities on careers.trending254.com below:

  • Front Office Receptionist
  • Guest Relations Agent
To create a unique point of contact for our guests, prior, during and after their stay; ensure that all preferences and requests are anticipated and met; offer undivided attention to all guests visiting Rixos premium and build lasting relationships by following our core values.
Duties & Responsibilities:
  • Comprehensive knowledge of the Hotel and Residences, including all departments, services and outlets
  • Ensure the lobby is clean, the furniture and newspapers look presentable at all times
  • Ensure lobby presence at all times
  • Provide a warm welcome and offer assistance to all guests entering the hotel
  • Conduct hotel tours every time it is required
  • Assist reception with arrival welcome amenities (wet towels, welcome drink) for checking in guests
  • Ensure cold and warm towels are always available, as per the number of arrivals
  • Raise purchase orders and requisition for guest supplies and office supplies
  • Keep track of pending orders and monthly requisition costs
  • Attend daily shift briefings and monthly communication meetings
  • Check the arrivals detailed report for the following day and day after to highlight special requests
  • Check guests profile and identify repeat guests
  • Prepare next day’s VIP arrival list
  • Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times
  • Liaise with Concierge and Butlers regarding guest requests prior and during the stay
  • Update guest preferences and guest feedback in Profile Notes
  • Prepare welcome letters for all arriving guests·Prepare special occasion cards (i.e. Birthday, Anniversary, Honeymoon) and deliver to the respective rooms
  • Prepare departure letters and deliver one day prior to check out date
  • Prepare amenities requisition for the following day
  • Check inspected rooms prior to arrival and ensure they are set up according to guest preferences
  • Conduct in-room check according to PVD standards (introduce hotel facilities, perform rooming) and handover MOP to reception team
  • Upsell hotel facilities
  • Enroll guests to IPrefer loyalty program
  • Assist with group registration when required
  • Monitor social media comments and encourage guests in a discreet manner to share their feedback
  • Perform any related duties and special projects as requested by Senior Management

QUALIFICATIONS:

  • Secondary Education or equivalent
  • College Diploma in Hospitality Management
  • Minimum of 2 years’ experience in a Receptionist/Guest Service or Guest Relations position at Front Office, preferably in an international five star hotel with more than 200 rooms

Russian, French, German or Arabic speaker will be an added advantage. Interested candidates may share their C.V. / Resume at: Zhamilya.tazhibayeva@rixos.com

Also join the careers Channel HERE

Only shortlisted candidates will be contacted further by the recruitment team of Rixos Premium Dubai JBR.

 

Only candidates can apply for this job.

Leave a reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Share this job
Company Information